If you're a homeowner in El Paso considering hiring a property management company, you might be wondering what to look for to ensure you choose the right one for your investment property. Here are some tips to help you make an informed decision:

Experience and Reputation

Look for a property management company with a solid track record in El Paso. Experience matters when it comes to understanding the local market and handling different property types. Check online reviews and ask other homeowners for recommendations to find a company with a good reputation.

Range of Services

Different property management companies offer different services, so make sure the one you choose provides what you need. Common services include rent collection, tenant screening, maintenance, repairs, inspections, and financial reporting. Find out if they offer any additional services like legal advice or eviction assistance.

Communication and Availability

Effective communication is key to a successful partnership. Look for a company that is responsive and keeps you in the loop. They should be available to address any questions or concerns you may have. Open lines of communication can help prevent misunderstandings and ensure smooth property management.

Fees and Pricing

Property management fees vary, so it's important to understand what you'll be paying for. Ask for a breakdown of fees and compare quotes from different companies. Be wary of unusually low fees, as they may come with hidden costs or subpar service. Choose a company with transparent pricing that fits your budget.

Legal and Regulatory Knowledge

The property management company should be well-versed in local, state, and federal laws related to property management. This includes understanding tenant rights, fair housing laws, and other regulations. They should also keep up with any changes in the law to keep you compliant.

Tenant Screening and Retention

A good property management company knows how to screen potential tenants thoroughly to find reliable, long-term renters. Ask about their screening process and how they handle tenant issues. Retaining good tenants is important for a steady rental income and lower turnover costs.

Professionalism and Trustworthiness

You want a property management company you can trust with your investment. Look for professionalism in their interactions, contracts, and business practices. Verify their credentials and ask for references to get a better sense of their reputation.

By keeping these tips in mind, you can choose a property management company that will take good care of your El Paso investment property. A reliable partner will help you maximize your returns and make managing your property a smooth experience. For more insights and services tailored to homeowners like you, check out 5-star property management homeowners page. Let us help you make the most of your investment.


The landscape of property management has been significantly transformed by the advent of technology. From streamlining operations to enhancing tenant experience, technology has become an integral part of modern property management, especially in geographically diverse regions like the United States and specifically in Texas. This article explores the emergence of property management technology, its necessity in today's world, the advent of new technology, and the tailored solutions available in the market.

The Emergence of Property Management Technology

Property management technology has emerged as a game-changer in the industry. It has enabled property managers to automate various tasks, thereby increasing efficiency and reducing the scope for errors. This includes everything from tenant screening and lease management to maintenance requests and rent collection1.

Technology for Property Management: A Necessity, Not a Luxury

In today's fast-paced world, technology for property management is no longer a luxury but a necessity. It allows property managers to stay connected with their tenants, respond to their needs promptly, and ensure their satisfaction2. This is particularly important in large states like Texas, where property managers may be responsible for multiple properties spread across vast distances.

New Technology in Property Management: The Future is Here

The advent of new technology in property management has further revolutionized the industry. Artificial intelligence (AI), machine learning, and the Internet of Things (IoT) is now being leveraged to predict maintenance issues, optimize energy usage, and even enhance security3. For instance, smart locks and security cameras can be controlled remotely, providing peace of mind to both property managers and tenants4.

Property Management Technology Solutions: Tailored to Your Needs

There are numerous property management technology solutions available in the market today, each offering a unique set of features. These solutions can be tailored to meet the specific needs of your property management business, whether you manage a small number of residential properties in a single city or a large portfolio of commercial properties spread across the United States5.

Embracing Technology with 5 Star Property Management

At 5 Star Property Management, we understand the importance of staying ahead of the curve in the ever-evolving landscape of property management. We are committed to leveraging the power of technology to provide superior service to our clients and tenants.

We utilize advanced property management software to streamline operations, from tenant screening and lease management to maintenance requests and rent collection. Our digital-first approach allows us to respond promptly to tenant needs and ensure their satisfaction, no matter where they are located.

Moreover, we are excited about the potential of new technologies in property management. We are constantly exploring ways to incorporate these technologies into our services.

Our goal is to provide a seamless property management experience that meets the unique needs of each property we manage. By embracing technology, we aim to simplify operations, improve tenant experience, and ultimately, maximize the value of the properties we manage.

In conclusion, the role of technology in modern property management is undeniable, and at 5 Star Property Management, we are at the forefront of this technological transformation. It not only simplifies operations but also improves the overall tenant experience, making it an indispensable tool for property managers. As we continue to evolve and adapt, we look forward to ushering in new possibilities and opportunities for our clients and tenants.


  1. Property Management Technology: The Ultimate Guide
  2. The Importance of Technology in Property Management
  3. How AI is Changing the Property Management Industry
  4. Smart Home Technology for Property Managers
  5. Best Property Management Software of 2023

It can be hard enough to find a new place to live, but coming up with the money for a security deposit can be next to impossible for some people. That's why 5 Star Property Management has partnered with a company that offers a deposit-free service.

With this service, you can move into your new home without having to worry about saving up enough money for a security deposit. You'll be able to start your new life without any extra stress.

In this article, we will provide an introduction to billing authorizations and how they can benefit you.

What is a Billing Authorization?

A billing authorization is a tool that allows you to authorize specific payments for goods or services. This authorization provides a guarantee that the funds will be available when the payment is processed.

Billing authorizations are commonly used in business-to-business transactions, where the buyer needs to ensure that the funds are available before placing an order.

Why Use a Billing Authorization?

There are many benefits of using a billing authorization tool, such as Obligo.

1. What are Billing Authorizations?

Billing authorizations are also known as bonds.

Obligo works similarly to a hotel check-in process.

You'll be extending a billing authorization to one or more payment methods, allowing your landlord to charge you up to the security amount. This allows you to avoid paying the entire security deposit upfront.

Obligo is not an insurance product, and you will remain accountable for damages, missed rent, or other obligations under the lease. If there are any such charges, you will be responsible for paying those amounts back to Obligo.

Key Quote: "Billing Authorizations are authorizations to existing credit in the form of the rent you have paid on time so you don't have to pay an extortionate security deposit.

2. How Does Obligo's Deposit-Free...

At 5 Star Property Management, we understand that paying a security deposit can be a major hoop to Jump through. That's why we have partnered with Obligo to offer qualified renter's the ability to skip a security deposit and live deposit-free. If you are interested in skipping a security deposit, we ask that you complete and submit the renter's application found at https://5starpropertymanage.managebuilding.com/Resident/apps/rentalapp/.

We will only receive Authorization which we can charge towards your Account, provided:

3. If you end up with more than the monthly term.......?

If you decide that you will be outstanding for more than a monthly term, simply pay the security deposit immediately upon the end of your tenancy. The property manager will add the remaining balance to the next month’s rent.

This service can put the burden on your back for a small amount, which is why we allow properties to hold off paying the full security deposit, thus allowing tenants to choose if they would like to pay the total security deposit that is due or some for the security deposit.

As an interested applicant, you will always want to make sure that you complete the application process promptly. Whether it’s your first time submitting a rental application or not, it’s important to know that completing the rental application is vital to get approved. 

Applications are processed on a FIRST-COME-PRE-QUALIFIED, FIRST-SERVE BASIS; and, without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status, and/or beliefs, or any other characteristic protected by federal, state or local law.

What does a pre-qualified applicant look like? An application is considered pre-qualified if the below has been successfully satisfied/completed:

Table of Contents on the Rental Application Process

Written below are the steps on what the rental application process looks like. Typically, this will take one to three (1-3) business days. However, there are times when one application might take longer than usual due to uncontrollable circumstances. 

  1. Applicant Information
  2. Payment of Application Fee
  3. Credit and Background Check
  4. Employment and Income Verification
  5. Rental History Verification
  6. Animal Screening Verification
  7. Rental Owner Approval
  8. Lease Draft and Signing

Applicant Information

Applicants are asked to enter their: 

Please be aware that any false information provided on your application will be grounds for denial.

Payment of Application Fee

The application fee will be charged to the account once it’s your turn. The fee is used to cover the administrative, hard, and soft costs of processing individual rental applications. They cannot be ordered/processed collectively or combined.

Credit and Background Check

In evaluating the application, the consumer reporting agency (TransUnion LLC) provides information that in whole or in part influences the approval or denial decision. TransUnion LLC and Vantage Data Solutions provide us with credit and criminal record information. For applicants who have questions about their report(s), they have the right to dispute the matter with the reporting agency, not through 5 Star Property Management, that has provided the report. The reporting agency can be reached through RentPort consumer relations at 1- 800-230-9376 or [email protected].

Employment and Income Verification

This is one of the essential parts of the screening process. These data ensure that one can afford the rental property desired by an applicant. While 5 Star Property Management relies on various forms of information to determine if a tenant can afford to rent the property, it’s recommended that these be filled out with all honesty with sources showing the current total net income.

Animal Screening Verification

Each animal(s) that will live on the property is required to undergo a screening process with our affiliated company - PetScreening.com 

What is PetScreening?

“PetScreening is a simple and secure way to manage important information about your Pet or Assistance Animal. If you have No Pet or Animal you are not required to complete the screening process.

The per-pet application fee is as low as $20 for the first pet and $15 for every additional pet. Each pet profile must be processed separately but the multi-pet discount will be automatically applied to any additional pet profiles processed.

There is no charge ($0) for submitting a reasonable accommodation request for an assistance animal. It will be reviewed by our legal review team per the FHAct guidelines. Please be aware of your state's statutes or local ordinances, if any, for criminal offenses and/or penalties for committing assistance animal fraud.”

Source: Petscreening.com

Rental History Verification

The rental verification assists 5 Star Property Management to verify the rental history of an applicant. In this process, the applicants are asked to sign the Authorization to Release Information to allow us to call/email/text their listed landlord and ask for information in reference to their rental history. This allows us to get more accurate data on how rent payments were delivered, if there were any problems during the lease, or if there had been any complaints. Please know that our decision is based on the information only and not on hearsay, thus we make sure that we do this objectively.

Rental Owner Approval

Once all the above information has been gathered, 5 Star Property Management objectively summarizes them and presents them to the rental owners for final approval. Once the decision has been made, it’ll be relayed to the applicant(s).

Lease Drafting and Signing

Upon getting approval, two things take place immediately:

Finalizing Move-in Date

Move-in date is tentatively scheduled as submitted on the rental application. The applicant is asked if there are any changes to it and are reminded how the keys will be handed off.

Lease Packet Drafting and Signing

The lease packet will be drafted within 1-2 business days and sent to the applicant electronically for

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