(915) 996-5775

Frequently Asked Questions

Can you hold a place before I apply?
Unfortunately No, once the application process has been approved we can hold property for 15 days with security deposit paid in advance. Some exception may apply depending on owner.
Do I pay first month’s rent and last month’s rent with my security deposit?
Upon application approval and prior to move in Security Deposit and First Month's rent due. Last month's rent may be due depending on owner and application results.
How old do you have to be to apply?
Must be 18 year of age or older.
Is the deposit refundable?
 Security Deposit are refundable after inspections have been completed and there is no damage to property that is above normal wear and tear or noted on your “Inventory and Conditions Form” at move in.
Who needs a cosigner?
Cosigners would be considered with application that do not meet the owners requirements.
You have a property I want to rent. How do I apply?
You would go to this link to apply online.
How do I pay rent?
Rent can be paid through our online tenant portal.
 I want to get a pet. What do I do?
We would need to get owner approval and fill out a Pet Agreement. Additional deposits will apply.
 I want to move out, but my roommate wants to stay. What do I do?
Roommate will need to show ability to pay rent on his or her own and new lease will need to be signed..
My lease expiration is coming and I want to move out. What do I do?
You will need to send us an email or letter stating that you will not be renewing your lease. We will then send you instructions for move out 30 days prior to moving out.
Who is responsible for paying for repairs & maintenance requests?
Through the natural progression of items in the house wearing down and breaking the owner will pay for repairs. If after inspection, it looks like the issue was caused by tenant neglect, repairs will be charged to the tenant.
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